Alyona Chaban

Re-established the entire interior after a complete refit, rebuilding systems and standards. Handled sourcing and purchasing of all luxury linens, tableware, amenities, and cleaning supplies. Set up and organized all guest areas, ensuring a refined, stylish, and welcoming atmosphere. Created and maintained detailed inventories and interior SOPs for efficient daily operations. Trained, supervised, and motivated the interior team to deliver consistent five-star service. Coordinated seamlessly with the Captain, Chef, Deck, and management teams during trips. Delivered exceptional guest service: housekeeping, laundry, turn-downs, fine dining, wine service, and presentation. Managed interior department budgeting, expense control, and provisioning logistics. Worked closely with the owner/management to meet expectations and maintain high standards. Successfully completed multiple charter seasons, achieving excellent guest feedback and smooth turnarounds.

Led a team of 2 interior crew and managed all interior operations during both charter and owner trips. Oversaw provisioning, ordering crew uniforms, and maintaining all supplies for smooth daily operations. Conducted service and housekeeping trainings for stewardesses, ensuring consistent five-star standards. Delivered highly personalized service to up to 11 guests with strong attention to detail and individual preferences. Performed fine dining table setting, wine service and pairing, cocktail preparation, barista duties, and flower arranging. Coordinated with all departments to ensure seamless service flow throughout trips. Successfully completed a full charter season, maintaining high guest satisfaction, flawless turnarounds, and consistently elevated service quality.

Delivered high-level service to VIP guests, including The Royal Family, with full discretion and professionalism. Performed all stewardess duties: table setting, wine service, cocktails, barista, and flower arranging. Managed full charters with Arabic clients and international golf groups, adapting service to cultural needs. Personally invited to support and maintain the yacht’s high service standards during peak periods.