Florentin Ganea

Supervising the Interior Crew: Managing and supporting the interior department heads to ensure smooth operations. Maintenance and Upkeep: Overseeing repairs, renovations, and essential maintenance tasks, especially during the off-season Event Planning: Coordinating and executing events, parties, and celebrations according to the owner's preferences. Guest Comfort: Ensuring that all guests have everything they need for a comfortable and enjoyable stay. Team Management: Providing support and supervision to the crew, including the selection and onboarding of new team members. Project Management: Handling various projects, from interior design to event management. Delivers strategic initiative to ensure exemplary service across all guest touch points. Supports and promotes the first contact resolution across the board by reducing recurring service failures by conducting root cause analysis and providing workable solutions throughout the guest experience.

Ensures that all Hotel Department provide an immediate positive first impression to every passenger through a warm, welcoming individual greeting.

Responsible for the entire hotel operation on board. Ensuring that all hotel departments are managed according to their standards. Management and motivation of the crew, with emphasis on Department Heads.