Jessica Ellis

Provided personable guest service, prepared and served cocktails, tea, coffee, and refreshments, managed cabin presentation, turn-down service, and wardrobe care, handled laundry, ironing, and delicate fabric care, maintained inventory and provisioning for interior supplies, set up tables, arrangements, and décor for special events, assisted with guest activities, excursions, and water sports, maintained cleanliness and organisation in all guest and crew areas, supported interior team with daily operations and smooth service flow.

Delivered 7-star service to UHNWIs and VVIP guests in both formal and informal settings, welcomed guests onboard with cold towels, drinks, and warm hospitality, tracked guest movements and communicated updates across departments, maintained and updated guest preference sheets (allergies, routines, requests), set up and maintained 24-hour guest pantries with fresh perishables, snacks and beverages, prepared and served cocktails, wines, smoothies, and juices, logged F&B consumption and coordinated with HOD for provisioning, performed daily 'turn up' and 'turn down' of guest service areas, maintained top-to-bottom cleanliness across all guest service areas.

Senior team member in an 8-person unit within a 170-staff agency, delivering data-driven TikTok strategies for national brands, managed 10–12 clients, overseeing TikTok growth and daily content creation, created viral TikTok videos for multiple clients, with views exceeding 1M+.