Katharine Mason

Proving support to multiple NDC sites on our night shift PDR operations. Leading a dedicated night-shift team in a high-volume, fast paced catering environment, delivering high standards of food quality and guest satisfaction across multiple sites. Taking on full ownership over food preparation, cooking, and presentation, meeting all dietary and service expectations. Creating new and exciting recipe cards along with full production sheets. Training and mentoring all staff, greatly enhancing team capability and performance. Developing creative, guest-focused menu concepts. Ensuring Level 3 Food Safety compliance including allergen controls along with carrying out weekly hygiene audits to ensure full compliance with all HACCP procedures. Managing stock, forecasting, and waste reduction, supporting efficient provisioning. Working cross-functionally with other departments to maintain smooth service. Creating close links and communication lines between all stakeholders. Managing all operational resources including staffing Rota’s and holiday planners. Created and maintained our dedicated website showcasing the services we offer on nightshift to further enhance our presence.

Covering all areas of the catering operations within a busy John Lewis department store. Delivered excellent customer and partner dining experiences through consistent food quality and service. Prepared and served meals to high hygiene and safety standards; maintained cleanliness of prep areas and equipment. Replenished stock and managed deliveries to ensure product availability and reduce waste. Adapted to various kitchen roles and resolved service issues using initiative and teamwork.

Working primarily within our Place to Eat dining room – catering for over 500 customers per day. Prepared and served beverages and meals with high-quality customer care. Supported corporate and partner event catering. Trained in till operations, stock handling, and food hygiene compliance.