Lauren Moody

Joining the programme pre-launch, this dual-season, high-usage private and charter vessel with a crew of 17 saw me progress from 2nd Stewardess to Chief Stewardess, leading a team of six interior crew. I gained extensive experience in vessel administration, guest operations, and team leadership, ensuring seamless owner and charter experiences. The vessel catered to American owners, with charter guests spanning multiple nationalities, requiring a versatile and culturally adaptive service approach. The success of our operations was reflected in multiple returning charter guests, reinforcing the exceptional standard of service and guest satisfaction. During the build phase, I managed yard works, contractor coordination, and procurement of all interior and crew-related items, implementing SOPs and working systems to create a structured interior operation. My rotational partner and I led a rapid move-in/setup within three days, preparing the vessel for an intensive four-month maiden owner trip with weekly guest turnover. Post-build, I oversaw shipyard warranty works and ongoing interior maintenance, liaising with contractors and suppliers to ensure all areas remained guest-ready. My responsibilities extended to financial and inventory management, where I sourced and compared supplier quotes, presented options to the Captain for approval, and handled expense tracking and reconciliations via Voly, ensuring accurate financial reporting. Managing provisioning across multiple regions, I balanced in-person sourcing and supplier coordination to meet tight schedules and budget restraints and worked closely with captains, owners, agents, and charter managers to coordinate trip logistics, itinerary planning, and event execution. Notably, during the Monaco Yacht Show, I managed both show and guest logistics, liaising with Charter Brokers and Benetti staff to ensure seamless show operations while overseeing 12 guests ashore, including their bookings, transport, complex dietary needs, pet logistics and movements between the vessel and hotel. Alongside operations, I played an active role in hiring, onboarding, and mentoring the interior team, fostering a supportive and efficient environment. I prioritized team development and open communication, priding myself on creating a workplace where all crew felt comfortable seeking guidance. This contributed to strong retention, consistent service standards, and a well-integrated interior operation.

A busy 50m private and charter vessel with a multinational crew of 10 and an interior team of three, operating along the East to West Coast USA including Alaska and Central America. The vessel endured heavy owner usage with multiple charter trips, including a repeat guest who rebooked for 13 weeks over six months, hosting large-scale events with high service expectations. Followed by an extensive yard period which saw me lead interior works in the absence of the Chief stew. As 2nd Stewardess, I supported the smooth running of the interior, maintaining service and housekeeping standards while assisting in training junior stews. I handled solo late services and stepped up to cover Chief Stewardess responsibilities during breaks, further developing my leadership, problem-solving, and adaptability in a high-pressure environment. The vessel’s demanding schedule and high-profile guests strengthened my ability to deliver consistently high service under pressure.

Part of a seven-strong interior team on a high-intensity private vessel with 24 crew, I played a key role in delivering seamless guest service and event execution. I coordinated cocktail hours, beach setups, and themed events, gaining the confidence to independently manage evening gatherings for 14+ guests. Beyond service, I developed strong organizational and operational skills, overseeing inventory management, assisting with provisioning, sourcing guest giveaways, leading creative aspects and supporting the Chief Stewardess when the 2nd Stewardess was absent.