About
I am a reliable and dedicated service steward with over 5 years of experience in luxury hospitality, including cruise ships and 5-star hotels. I thrive in fast-paced environments and have a strong attention to detail.
Personal Details
Career Objective
To leverage my extensive experience in luxury housekeeping and guest service to contribute to a high-standard hospitality team.
Passports
Visas
Hobbies & Interests
Reading, Dancing, Music, Football, Traveling
Experience
Suite Ambassador
Maintained luxury suites to impeccable standards including daily cleaning, turndown service, and detailed setup of amenities. Handled laundry tasks for fine linens, towels, uniforms, and personal guest items. Maintained full compliance with food safety procedures during in-suite service. Collaborated with Junior Suite Ambassadors to personalize guest experiences and follow up on special requests. Ensured suite safety presentation and handled linen changes according to standards. Followed shipboard safety protocols, reported hazards or maintenance issues proactively and followed up promptly. Resolved guest concerns with empathy and professionalism, ensuring high satisfaction. Restocked suite amenities and supplies daily, monitored inventory and reported shortages promptly. Coordinated and assisted with laundry for timely linen delivery and guest laundry pick-up/drop-off. Maintained guest corridor, trolleys, and lockers in immaculate condition. Practiced proper waste disposal, recycling, and sanitation across guest and crew areas. Adapted to rotational duties based on voyage needs, guest load, and operational priorities. Collaborated cross departments to report any issues and meet service expectations discreetly.
Housekeeping Room Attendant
Delivered high-end cleaning services in guest rooms and suites, maintaining consistent hygiene, linen, and amenity standards. Replenished supplies, reported room issues, and supported public area cleanliness. Performed laundry duties including handling of guest garments and linens. Delivered personalized, multilingual guest service. Reported room maintenance issues promptly and stocked carts efficiently. Contributed to smooth daily operations through cross-departmental collaboration. Provided professional service and resolved guest concerns with empathy. Ensured timely replenishment of in-room amenities and adhered to hygiene standards.
Room Attendant
Cleaned guest rooms/villas and bathrooms according to luxury standards, including vacuuming carpets, dusting/wiping furniture, emptying bins, and sanitizing all surfaces. Conducted laundry tasks including washing, drying, ironing, and folding hotel linens and uniforms. Made beds and restocked in-room amenities and bathroom supplies promptly. Tidied guest items on vanity tops and maintained a clean, organized room layout. Reported any maintenance issues immediately to ensure prompt resolution. Collected and removed used room service trays and trolleys from guest rooms and hallways. Supported team efficiency by communicating effectively with supervisors and other departments.
Certifications & Qualifications
Other
Languages
References
Full reference details available through an employer account
