About
I am a dedicated individual with impressive communication, organizational, problem-solving, and relationship-building skills who thrives in fast-paced environments. I have a passion for delivering exceptional service and creating memorable customer experiences.
Personal Details
Career Objective
Seeking a challenging role in the yachting industry to leverage my extensive experience in customer service and relationship management.
Hobbies & Interests
I enjoy hiking, running, and practicing martial arts, including kickboxing and Muay Thai.
Experience
VIP Waiter
Served hundreds of customers daily, handled special and unique requests from VIP guests, ensured high-standard service delivery, and routinely exceeded 100% of service and customer satisfaction goals in an upscale nightclub, consistently ranking as a top performer. Identified and capitalized upon up/cross-selling opportunities, suggesting additional high-margin items, upgrades, and bottle packages, and maximizing sales. Proactively resolved complaints and issues to reinforce brand standards while escalating conflicts through calm and professional communication. Onboarded and trained new servers on internal procedures and service standards while empowering team members to upsell menu items and grow revenue. Analyzed customer feedback to identify service gaps, suggested corrective measures, and partnered with the leadership team to roll out new processes and reduce complaints. Aided management in directing daily operations, including staff scheduling, inventory management, marketing, and client relations.
Waiter
Delivered exceptional service to a luxury clientele in a high-energy, fast-paced setting, consistently ranking among the top performers in terms of tips and customer feedback. Proactively resolved customer complaints and issues to reinforce brand standards and guarantee customer satisfaction. Ensured strict adherence to local alcohol laws, safety regulations, and organizational policies and practices. Cultivated productive guest relationships, built a strong base of regular VIP customers, and ensured repeat business.
Waiter
Created memorable guest experiences in one of Croatia's leading party destinations, ranked #6 club in the world by DJ Mag. Partnered with other team members to address special requests and delivered tailored service for high-net-worth groups and celebrity clientele. Resolved escalated issues professionally and discretely, maintaining a safe and enjoyable atmosphere for VIP patrons while protecting the club's reputation.