Pretty Mathebula

Provided safe, effective, and appropriate massage therapy techniques during customer appointments. Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets. Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport. Assisted clients in understanding benefits of massage therapy to provide education on self-care techniques.

Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments. Suggested treatments and styles to suit customer appearance and fashion choices. Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion. Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients. Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers. Boosted salon revenue by upselling additional services and retail products during appointments. Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided. Scheduled customer appointments and rearranged individual time slots to meet demand.