Rafael Franco

My experience in customer service with luxury products on a cruise ship has been invaluable for my future as a deckhand. I learned to communicate effectively with a diverse range of guests and handle high-pressure situations while maintaining a commitment to exceptional service. This role sharpened my attention to detail and understanding of high standards, which are crucial in the luxury sector. I also developed strong teamwork and problem-solving skills, committed to fostering positive relationships with both guests and colleagues to enhance the overall experience on board.

Performing waiter duties in one of the high-level lounge restaurants on board MSC Seashore pushed me to excel in providing top-notch service. I dedicated myself ensuring that I could offer expert recommendations to enhance the dining experience. This role helped me to understand maritime operations, safety regulations, and teamwork under pressure. It also challenged me to continuously improve my skills and deliver exceptional service in a dynamic and elegant environment.

This customer service experience, in a team of about 200 crew, prepared me to adept at effective communication and problem-solving in high-pressure, dynamic environments. Proven ability to build rapport with guests while addressing their needs promptly and efficiently. This experience has strengthened my capacity to thrive under challenging conditions, making me well-suited for the deckhand position. Committed to maintaining safety and delivering exceptional service, ensuring a memorable experience for all guests on board.