About
I am a dynamic and results-driven hospitality professional with 25 years of extensive experience in Food and Beverage and Customer Services, including 21 years in international maritime settings. I excel in optimizing operations and enhancing service quality, ensuring outstanding guest experiences.
Personal Details
Career Objective
To leverage my extensive experience in hospitality and maritime operations to drive service excellence and operational success in a dynamic environment.
Experience
Assistant Beverage Manager
Oversaw multinational bar staff, ensuring efficient operations and service excellence. Utilized extensive liquor knowledge to enhance beverage offerings. Managed technical equipment within the beverage department, ensuring functionality. Addressed guest complaints promptly, exceeding expectations and maintaining public health standards.
Head Bartender
Led bartending team, ensuring smooth operations and exceptional customer service. Developed innovative cocktail recipes and curated beverage menus. Managed inventory, ordering supplies and minimizing waste. Provided training and mentorship to bartending staff, fostering a cohesive and skilled team.
Bartender
Crafted and served a diverse range of cocktails and beverages to patrons. Maintained cleanliness and organization of the bar area to uphold hygiene standards. Engaged with customers to provide personalized service and enhance their experience. Collaborated with team members to ensure efficient workflow and exceptional service delivery.