Snabe Chisandawe

Assist the Sommelier in wine list management, including inventory control, wine ordering, and maintaining accurate wine list information. Provide exceptional wine service to guests, including wine pairing recommendations, wine pours, and wine list explanations. Develop and maintain knowledge of wine regions, grape varieties, and wine styles to effectively communicate with guests and make informed wine recommendations. Participate in wine tastings and training sessions to stay up-to-date on new wines, trends, and industry developments. Collaborate with the culinary team to develop wine pairing menus and promote wine sales, enhancing the overall dining experience for guests.

Ensure guests were greeted with a warm welcome, hosting appropriately in line with company standards. Responsible for the service of beverages to the passengers in a friendly and courteous manner. Set up tables for wine testing, side stations, and displays to the Company's standards. Managed a well-stocked wine cellar, picking and pairing suitable wines for everyday occasions and special events. Clean all table tops before laying table cloths, clean all seating furniture if needed or when an emergency arises, ensure that all items required for the set-up of each table are clean and in place. Receive and dispatch wine Monitoring and controlling the temperatures in the wine storage. Display wines and restocking when the shelves are having gaps. Consistently maintained thorough knowledge of menus and wine selections available to ensure first-class customer service. Maintain exceptionally clean cellar and wine testing area to minimise potential risks to health and safety.

Greeted and served customers in a friendly manner. Served wine, and bottled or draft beer. Hand-washed dishes and glassware. Performed additional tasks to keep dining room running smoothly. Greeted new customers, answered initial questions and took drink orders. Superb customer service Garnishing. Check identification of customers to verify age requirements for purchase of alcohol. Mix ingredients to prepare cocktails, other drinks and other beverages as required and in compliance with company standards and recipes. Stocked and maintained sufficient levels of beverage products behind bar to assure smooth service.