Savannah Heyns

Provided daily health and wellness support to guests and crew, including tailored fitness sessions and lifestyle recommendations. Assisted with light meal and smoothie prep aligned with nutritional goals, while supporting dietary planning for wellness-focused charters. Maintained high standards of cleanliness and organization across guest cabins, laundry, and communal interior areas. Delivered exceptional guest service: turndowns, morning routines, cabin checks, and personalized care during charters. Set up and maintained welcoming table settings, floral arrangements, and ambient touches to enhance the onboard atmosphere. Worked closely with the captain and crew to create a calm, health-conscious, and guest-focused onboard experience.

Led daily office operations, including inventory management, vendor relations, and team scheduling, to maintain smooth and efficient workflows. Supervised and supported administrative staff, driving productivity while ensuring high standards of professionalism and service. Provided executive-level personal assistance, managing complex calendars, travel logistics and sensitive communications with discretion. Oversaw financial processes such as invoicing, payroll, and budget tracking, ensuring accuracy and fiscal responsibility. Developed and implemented organizational systems that improved team efficiency, client satisfaction, and overall operational performance.

Acted as the primary liaison between international patients, physicians, and IVF clinics, ensuring timely and comprehensive coordination of treatment plans. Maintained detailed and confidential records of patient communication, medical histories and clinical feedback to support continuity of care. Oversaw the full patient journey, including appointment scheduling, medical documentation and procedural logistics, while ensuring strict compliance with data privacy protocols. Resolved patient concerns with professionalism and urgency, escalating complex matters when necessary and implementing workflow improvements to enhance overall service quality and patient experience.