About
I am a proactive and detail-focused administrative professional, with a sharp ability to anticipate needs and streamline operations. My aim is to deliver a top-tier service that enhances guest satisfaction and crew performance. My work blends thoughtful planning with a warm and energetic presence, thus helping to create a positive, well-run onboard environment.
Personal Details
Career Objective
With yachting as the cornerstone of my career, I’m dedicated to continuous growth and refining my skills within this dynamic industry. I thrive on the challenges it presents, consistently thinking outside the box to deliver creative solutions and elevate guest experiences. Over the next decade, I envision advancing into a purser or concierge role aboard a 100-meter-plus yacht, where I can leverage my evolving expertise, proactive mindset, and commitment to excellence.
Hobbies & Interests
Fitness - Crossfit, Cycling, Run, Golf, Restaurants, Outdoors, Hiking, Hosting
Experience
Purser
Collaborated closely with HoDs to process procurement and inventory orders through the SAP system. Managed crew data and onboard logistics using Deepblue software, including financial oversight and handling HRM forms. Liaised with customs and immigration officials, ensuring smooth port entry and exit procedures and compliance with maritime regulations. Organised rotational and annual leave schedules, supporting all crew-related matters with discretion and efficiency. Managed immigration paperwork for visa applications. Demonstrated strong written and verbal communication across departments, and with external authorities, maintaining professionalism in high-pressure situations. Utilised advanced knowledge of Microsoft Office Suite to generate reports, and manage schedules effectively. Ensured smooth operations under the Captain's direction. Created a clear step by step procedure for the system used onboard for easy handovers. Assisted with organising crew activities ashore.
Rotational Chief Stewardess
Managed and motivated an interior team of 6 stewardesses, fostering collaboration and service excellence. Oversaw all aspects of charter operations, including provisioning, coordinating onboard events, and fulfilling special guest requests with discretion and precision. Planned and prepared for the upcoming shipyard period by creating detailed work lists and coordinating tasks for the interior department. Applied deep expertise in Pinpoint and Voly to streamline financial procedures and maintain budget oversight. Played a key role in budgeting for interior upgrades during the shipyard period, ensuring cost-effective solutions in line with operational standards.
Chief Stewardess
Led the restructuring of the interior team, creating a new group of 10 crew members and training 3 new stewardesses to deliver exceptional service. Managed operations on an extremely busy private yacht with high expectations, also available for charter between guest trips for friends. Oversaw all interior processes, including accounting, purchasing, inventories, logistics within a fleet of vessels. Assisted the Captain with administration, paperwork, and dealing with agents, while maintaining efficient crossdepartmental communication. Enhanced service standards and operational efficiency through strategic planning and team coordination.
Certifications & Qualifications
Other
Languages
References
Full reference details available through an employer account