Virginia Ortiz

Responsible for managing staff, overseeing all aspects of interior service and cleanliness, and ensuring exceptional guest satisfaction. Their roles include managing the interior budget, inventory, and provisioning, as well as providing a high level of guest service, anticipating needs, and coordinating activities and events onboard. Responsible for training junior stewardesses and ensuring all luxury standards are met and maintained throughout the vessel. Key responsibilities: Leadership and management: Manage, train, and motivate the interior crew, including hiring and scheduling. Report directly to the Captain on all interior matters. Manage the interior budget and handle accounting. Guest services: Anticipate and meet guest needs with discretion and professionalism. Provide all levels of service, from silver service to preparing cabins and turning down beds. Oversee guest activities and make arrangements for their needs and preferences. Ensure the interior is immaculately clean and well-maintained. Operations and administration: Manage interior inventory and handle provisioning and stock control. Liaise with the Head Chef on meal services and ensure all food and beverage standards are met. Handle administrative duties, including customs and charter paperwork. Orchestrate special events and table settings. Skills and knowledge: Maintain knowledge of luxury service, including wine, cocktails, and table service. Exhibit strong organizational, communication, and problem-solving skills. Demonstrate a keen eye for detail in all aspects of the job, from decor to cleanliness.

Oversaw interior division, managed guest services, and coordinated events.

Managed guest services and ensured high standards of hospitality.