About
I am a highly experienced Chief Steward with over 11 years in the maritime industry, specializing in luxury yachts and passenger ships. I am passionate about delivering exceptional service while fostering teamwork and efficiency in fast-paced environments.
Personal Details
Career Objective
To leverage my extensive experience in hospitality and service management to enhance guest experiences in the maritime industry.
Passports
Visas
Hobbies & Interests
Traveling, swimming, driving, music, table tennis, and cooking.
Experience
Service Manager / Chief Purser
CurrentOversee the hotel department, ensuring exceptional guest services in dining, cabins, bars, and duty-free shops. Manage financial records, including budgets, ledgers, and inventory control. Coordinate with different departments to ensure seamless service and guest satisfaction. Analyze customer feedback and implement corrective actions for continuous service improvement.
Bartender
Prepared and served beverages for over 1,000 customers daily. Maintained a clean and organized bar while managing inventory efficiently. Assisted in increasing drink sales through excellent customer engagement and promotions.
Lead Service / Dining Room Supervisor
Led and trained the service team in high-standard dining protocols for Royal Family guests. Managed diverse service styles, including silver service, synchronized service, and VIP guest relations. Oversaw inventory, beauty amenities, and procurement for the interior department. Served as Acting Maitre d'Hotel and Chief Housekeeper in their absence.
Certifications & Qualifications
Other
Languages
References
Full reference details available through an employer account