About
I am an enthusiastic customer service specialist with over a decade of experience in the service industry. I maintain a friendly and calm demeanor in every professional interaction, understanding the importance of collaboration, clear communication, and creative problem solving to meet demands efficiently while keeping others’ needs in mind.
Experience
Hospitality and Showroom Sales Representative
CurrentManaged end-to-end shipment logistics for completed pieces, overseeing timelines and on-time delivery. Served as primary point of contact for all client email and phone inquiries. Liaised between the production team and clients to communicate timeline updates and delivery ETAs.
Assistant Manager
Delivered personalized, connection-driven customer service while fostering a warm, welcoming environment. Managed store operations including opening/closing duties, task delegation, and maintaining visual merchandising standards. Oversaw returns, exchanges, inventory adjustments, and outgoing/incoming shipments for both retail and e-commerce. Ensured stockroom and sales floor organization, contributing to a smooth and efficient retail experience.
Bar Manager
Managed operations, brunch, nightly dining, and late-night services. Maintained knowledge of all aspects of the menu, including extensive wine, cocktail, liquor, and food menu. Responsible for daily financial transactions and opening and closing procedures as well as bar prep. Collaborated regularly with head and sous chefs on inventory and ordering.