Cailen Kew

Supported event setup of a private event for high-end clients, ensuring exceptional guest service. Assisted with table setting, decoration and guest coordination. Maintained cleanliness and organisation of event space, ensuring a luxury experience for guests. Coordinated food and beverage service with bar staff and caterers ensuring a seamless evening. Restored the venue to its original condition by resetting furniture, packing away, washing up and inspecting for missing details.

Delivering attentive and personalised service to diverse guests in a high-volume dining establishment, ensuring guest satisfaction and repeat business. Managing multiple tables simultaneously during peak hours, maintaining efficiency and attention to detail. Maintaining impeccable table settings and dining areas including glassware and cutlery. Collaborating with kitchen and bar staff to ensure timely and accurate order delivery. Resolving guest complaints promptly and professionally, maintaining a positive dining experience. Upholding cleanliness and organisation of the dining area, including restocking supplies. Responsible for mise en place prior to and cleaning after shifts. Collaborating with a team to perform a thorough overnight deep clean of the restaurant focusing on maintaining a pristine dining environment and upholding the highest standards of cleanliness and hygiene. Assisting with incoming calls, inquiries, and special requests during my waitressing role with professionalism and efficiency. Managing phone orders for takeaways, ensuring accuracy and timely preparation for guests. Managing bookings, optimising table rotations, greeting/seating guests, liaising between servers, kitchen staff and management to balance walk-ins, reservations and takeaway orders effectively, and addressing last-minute changes professionally.