Jacques De Klerk

Oversaw guest and crew services and managed all on-board administrative operations. Handled crew and guest clearances, port paperwork, and liaison with agents and port authorities. Managed on-board accounting, budget monitoring with Excel and Fidelio systems. Resolve guest complaints and managed satisfaction strategies alongside the hotel director. Responsible for the performance of the reception and spa team working under my guidance. Reconcile cash reports for each voyage with euro and dollar cash accounts estimate at 100 000 each currency. Manages the payroll of 85 crew members, cash advances, and any deductions from wages of the entire crew.

Managed payroll and financial records for 50+ crew with deep blue system including monthly reconciliations. Arrange international travel, visas, and certification updates for crew. Ensure accurate and diligent work ethics while in shipyard period. Work closely with HODs for budget forecasting, breakdown explanations and update the Budget Book. Accountable for all ship and crew documentations. Organize, code, process and file invoices for payment; provide a proper explanation for all expenses, recurring and non-recurring costs, accounting codes, cash flow. Audit and reconcile all the monthly invoices from Suppliers, Port Agents, Crew Manager Company, Payroll fees, Managements fees and Crew Flights and report any discrepancies found.

Managed technical procurement and inventory setup for deck and engineering departments. Developed storeroom logistics, stock control systems, and purchase procedures. Coordinated with senior officers for technical budget control and contractor liaison. Accountable for all procurement documentations on arrival of orders - ensuring the orders meet the required standards.