About
I am highly organised and hardworking, with over seven years of customer service experience and strong attention to detail. I worked at Marriott International Hotels and have gained invaluable experience across multiple departments, such as guest hosting, bartending and housekeeping. Confident in communicating with a wide range of guests, I deliver a high standard of service in fast-paced luxury environments while maintaining professionalism and discretion. I am eager to contribute to a crew and bring a serene, positive attitude onboard.
Personal Details
Hobbies & Interests
I enjoy running and Pilates and appreciate the social side of taking part in these activities. I spend my free time reading and have an interest in learning new things, having completed a degree in Biology. I’m passionate about travelling, seeing new places, and thrive on meeting people from diverse backgrounds. I am naturally social, enjoy connecting with others, and bring a positive, bubbly energy to group settings, which I feel suits a people-focused and team-based environment.
Experience
Guest Experience Expert
CurrentAs a Guest Experience Expert, I represented an international luxury brand by delivering a high standard of personalised service. I ensured efficient check-in and check-out processes, handled bespoke guest requests with eagerness and professionalism. Working closely with multiple departments, I contributed to a smooth overall guest journey. My role also included bartending and waitressing at private events, where I maintained high service standards. I brought creativity and a strong attention to detail to VIP experiences through thoughtful touches such as towel folded swans and precise, elegant table settings.
Barista Maestro
In this role, I prepared a wide range of high-quality coffees and beverages to a consistently high standard, demonstrating strong technical knowledge of espresso extraction, milk texturing, and drink presentation. I maintained seamless workflow during high-volume service while upholding cleanliness, organisation, and quality control.