About
I am a motivated and hardworking individual with hands-on experience in maritime operations. I am committed to delivering exceptional service while continuously learning and growing within the industry.
Personal Details
Career Objective
Seeking a Deckhand position in the yacht industry, skilled in vessel maintenance, deck operations, and safety protocols.
Hobbies & Interests
I enjoy learning about maritime operations and participating in safety drills.
Experience
Team Leader
CurrentLead and supervise a team in delivering top-tier customer service and operational support for Jetstar Airways. Handle escalation calls and chat, resolve issues, and ensure a high level of satisfaction and service. Conduct monthly performance reviews with agents, providing constructive feedback and setting goals. Attend meetings with clients for calibration sessions, ensuring alignment on performance expectations and service quality.
Customer Service Representative
Provide exceptional customer service by assisting passengers with booking inquiries, flight information, and resolving issues related to reservations, cancellations, and delays. Ensure a positive customer experience by maintaining a friendly, professional, and patient demeanor in all interactions.
Deck Cadet
Assisted in the navigation and operational duties of a vessel in accordance with maritime regulations. Performed routine checks and maintenance on deck equipment and safety systems. Worked with senior officers to ensure the safe and efficient loading and unloading of cargo. Monitored ship operations and participated in safety drills and procedures.