About
I am a highly motivated and customer-focused professional with 8 years of experience in the customer support industry. With excellent communication and interpersonal skills, I bring a warm and friendly demeanor to every interaction, ensuring exceptional service for clients and guests. My international background and teamwork experience, gained while working on cruise ships and in hotels, have equipped me with a diverse skill set and the ability to thrive in dynamic environments. I am committed to fostering positive relationships and enhancing customer satisfaction in every role I undertake.
Personal Details
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Experience
Spa Manager
CurrentManage appointment scheduling systems and front-desk operations, ensure a high level of guest satisfaction, maintain high standards of service and cleanliness, monitor sales and service performance targets, prepare and manage budgets and financial reports, manage inventory and supply ordering efficiently, supervised spa team and facilitated continuous training programs to enhance skills and uphold service quality.
Manager and Assistant Spa Manager, Therapist
Process and reconcile daily sales and reports, manage inventory and staff scheduling, effectively communicate comprehensive information about all ship operations, maintaining high levels of customer satisfaction through effective complaint resolution, manage and finalize financial reporting for end-of-cruise operations.
Manager
Making appointments with clients, inventory, ordering products, bookkeeping, making new events and promotions, financial reports, taking care of customer satisfaction and timely and efficient performance of services.
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Other
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References
Full reference details available through an employer account