Mathew Figueroa

Charter programs Captain/Deckhand. 15m+ Tender/Yachts experience. Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers. Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety. Increased customer satisfaction by providing exceptional service and accommodating special requests during charters. Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.

Commanded a sailing catamaran 46' of up to 44 passengers, ensuring the safety and satisfaction of all onboard. Led a team of 3 deckhands in the daily operations of the vessel. Check weather forecast, plan sailing routes and courses. Trained crew in the proper use of all equipment, which improved crew efficiency and productivity. Trained new captains how to sail the boat and get them comfortable with themselves. Kept storage areas organized, clean and secure to fully protect company assets. Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed. Basic experience on outboards engines and experience in painting the interior and exterior of the vessel. Manned winches and performed minor repairs and maintenance work to keep vessel in service.

Monitored counter and display inventory by replacing stock and requesting new products from the business to keep areas well-stocked for sales. Provided superior customer service to promote guest satisfaction, loyalty, and consistent revenue. Maintained a organized work area to comply with cleanliness standards. Engaged in friendly conversations with customers to better uncover individual needs. Developed strong rapport with customers and created a positive impression of the business.