About
I am a community and marketing professional with a passion for creating meaningful connections and driving engagement. My international experience has equipped me with the skills to thrive in multicultural teams and develop impactful campaigns.
Personal Details
Career Objective
To leverage my skills in community engagement and digital marketing to create innovative strategies that foster loyalty and retention.
Hobbies & Interests
As a professional vocalist, producer, and DJ, I enjoy cultivating my personal brand through music and creative projects.
Experience
Customer Service Representative
Strengthened customer loyalty by managing high-volume communications with empathy and efficiency, ensuring a consistent and positive brand experience. Identified gaps in customer engagement processes and proposed improvements, enhancing community satisfaction and retention. Built trusted relationships by resolving complex inquiries quickly and effectively.
Junior Digital Marketing Strategist
Supported global brands (Supercell, Opera GX, EA) by developing campaigns designed to attract, engage, and retain audiences. Coordinated content and campaign calendars, ensuring messaging consistency across regions. Implemented centralised collaboration systems (Notion/Evernote) that streamlined workflows and improved cross-team engagement. Monitored campaign performance and delivered insights to refine strategies for stronger community impact.
Brand & Community Manager
Grew and nurtured the player community through SEO-driven campaigns, partnerships, and multi-platform content. Produced multimedia assets (video, social posts, soundscapes) and launched the studio's first sonic brand identity to strengthen brand loyalty. Coordinated editorial calendars and campaign schedules, ensuring timely and consistent community engagement. Analyzed engagement metrics to identify retention opportunities and optimise communication strategies.