Sudharshan Varatharaj

Assisting the clearance officer in getting clearance for the ship at each port of call. Coordinated seamless embarkation and disembarkation operations for crew and passengers, ensuring full compliance with international maritime regulations and port authority protocols. Prepared and verified all clearance documentation, including Passenger manifests, immigration papers, customs declarations, and security clearances, facilitating timely vessel turnaround. Acted as a key liaison between shipping agents, port authorities, customs, and immigration officials to ensure efficient and complete vessel clearance procedures. Maintained accurate, audit-ready records and reports, contributing to enhanced regulatory compliance, operational transparency, and safety assurance. Assist with passport collection, inspection, and return, where required.

Addressed guest inquiries about the cruise schedule, amenities, dining, and excursions in a friendly and informative manner, and assisted international guests with French proficiency. Resolve guest complaints and concerns promptly, escalating complex issues to management while maintaining a calm and solution-focused demeanor. Process guest billing inquiries, payments, and adjustments to ensure accuracy and clear communication. Promote onboard services such as specialty dining, spa treatments, and retail offerings, increasing sales. Collaborate with other departments (housekeeping, restaurant, finance, excursions) to ensure a seamless guest experience across all touchpoints. Maintain accurate records of guest interactions and requests using cruise management software (Fidelio, Issue Trax).

Provide excellent customer service, addressing guest inquiries, concerns, and requests. Daily clotures, assist late Check-in and early Check-out, ensuring a smooth guest experience. Handle cash transactions, including managing cash floats. Successfully trained and mentored 6 employees.